Who We Are and How to Reach Us

vexalorindo is registered and operates under Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. Our physical location is Shop 46 The Strand, 72-80 Marine Parade, Coolangatta QLD 4225, Australia.

For any privacy-related questions or concerns, contact us at info@vexalorindo.com or call +61403978278 during business hours.

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

How We Collect This Information

• Directly from you when you register, enroll in programs, or contact us
• Automatically through cookies and analytics tools when you use our website
• From third-party payment processors when you complete transactions
• Through your interactions with our educational content and platform features

How We Use Your Information

We use collected data for legitimate educational and operational purposes. The Privacy Act requires us to have a lawful basis for processing your information, and here's how we meet that standard:

1. Delivering Educational Services: Managing your enrollment, tracking progress, providing course materials, and issuing completion certificates.
2. Communication: Sending course updates, responding to inquiries, sharing relevant educational resources, and providing customer support.
3. Platform Improvement: Analyzing usage patterns to enhance course content, fix technical issues, and develop new features.
4. Payment Processing: Handling transactions securely through approved third-party processors who maintain PCI DSS compliance.
5. Legal Compliance: Meeting Australian regulatory requirements, responding to lawful requests, and protecting our legal rights.
6. Security: Preventing fraud, protecting against unauthorized access, and maintaining platform integrity.

Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, we do share data with specific service providers who help us operate:

Service Providers We Work With

• Payment Processors: Secure third-party services that handle credit card and bank transactions. They maintain their own strict privacy policies.
• Email Service Providers: For sending course updates, newsletters, and transactional emails. They're bound by confidentiality agreements.
• Cloud Hosting Services: Australian-based servers that store platform data securely with encryption and regular backups.
• Analytics Tools: To understand how people use our platform and identify areas for improvement. These tools collect aggregated, non-identifiable data.

When Law Requires Disclosure

We may disclose your information if legally required—such as responding to court orders, government investigations, or preventing illegal activity. We'll notify you when possible unless prohibited by law.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 gives you specific rights regarding your personal information. Here's what you can do:

To exercise these rights, email info@vexalorindo.com with your request. We'll verify your identity before processing—a necessary security measure to protect your information.

Filing a Complaint

If you believe we've mishandled your personal information, contact us first so we can address your concerns. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Data Security Measures

We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse:

• Industry-standard SSL/TLS encryption for data transmission
• Secure, encrypted storage on Australian-based servers with regular security audits
• Access controls limiting employee access to personal data based on job requirements
• Regular software updates and security patches to address vulnerabilities
• Multi-factor authentication for administrative access
• Incident response procedures to handle potential security breaches promptly

While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and protect your login credentials.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Australian law:

• Active Accounts: While you're enrolled in programs or actively using our services
• Completed Programs: Course completion records retained for 7 years to meet educational standards and allow certificate verification
• Financial Records: Transaction data kept for 7 years per Australian Taxation Office requirements
• Marketing Data: Until you unsubscribe or request deletion, whichever comes first
• Technical Logs: Typically retained for 90 days unless needed for security investigations

After retention periods expire, we securely delete or anonymize your information so it can't be traced back to you.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help the platform function properly and improve your experience. Here's what we use:

Essential Cookies

Required for basic platform functionality like maintaining your login session and remembering your preferences. These can't be disabled without affecting how the site works.

Analytics Cookies

Help us understand how visitors use our platform by collecting anonymous usage data. This information guides improvements to course delivery and user experience.

Performance Cookies

Track loading times and technical performance to identify areas needing optimization.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality.

International Data Transfers

We primarily store data within Australia using local hosting providers. Some service providers may operate servers outside Australia—particularly in regions with equivalent or stronger privacy protections.

When transferring data internationally, we ensure:

• Service providers meet Australian privacy standards or equivalent protections
• Contractual safeguards are in place to protect your information
• Data encryption during transmission and storage
• Compliance with cross-border data flow requirements under the Privacy Act

Children's Privacy

Our educational programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18 without parental consent.

If a parent or guardian believes we've inadvertently collected information from someone under 18, please contact us immediately at info@vexalorindo.com. We'll delete the information promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website
• Updated "Last Modified" date at the top of this page

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and stop using our services.

Third-Party Links

Our platform may contain links to external websites or resources for educational purposes. We're not responsible for the privacy practices of these third-party sites.

We encourage you to review privacy policies of any external sites before providing personal information. Their data handling practices may differ from ours.